SGI / Shop
Shop terms of sale
This shop is operated by SyntheGlobe Innovation, Grote Markt 19, 8930 Menen, Belgium, company number BE1015.956.026, office@syntheglobe.ltd. The form prepares a WhatsApp message which the customer must send. This is neither a payment nor final order acceptance.
Request, acceptance and payment
The basket prepares a WhatsApp message; sending it is neither payment nor a finally accepted order. SGI confirms availability, final price, delivery and payment terms in writing. Production begins after agreement and confirmation of the agreed payment.
Personalisation
The customer supplies a logo and URL they have the right to use. A proof may require approval before production. Customers should verify their submitted information.
Prices, VAT and delivery
Prices are shown excluding and including Belgian VAT at 21%, with standard Belgian delivery included in the estimate. A valid BE VAT number does not exempt an ordinary domestic sale. SGI confirms the final price before acceptance. International delivery is not offered.
Withdrawal and exceptions
Consumers generally have 14 days from receipt to withdraw. Goods made to consumer specifications or clearly personalised may be exempt if legal conditions apply. Eligible consumers can notify withdrawal through the form or email. Direct return shipping costs are borne by the consumer unless stated otherwise. Statutory refunds are generally made within 14 days of notification and may be withheld pending return or proof of return shipment.
Legal guarantee
Consumer legal conformity guarantees remain in force, generally at least two years for new goods. Report defects with your order reference and a description.
Pro mini-page
The first 12 months of hosting are included. Optional manual renewal costs €39 excluding VAT per year. Without renewal or transfer, the page will stop working. No automatic billing applies.
Data and contact
The form prepares a WhatsApp message in your browser. The customer must press Send in WhatsApp. The submitted details are processed by SGI and by WhatsApp/Meta under their respective terms and privacy policies. No bank details are requested. See our privacy policy or email office@syntheglobe.ltd.
Invoicing and disputes
Structured e-invoicing may be required after acceptance for domestic Belgian B2B sales. For disputes, contact office@syntheglobe.ltd first. Consumers retain their mandatory rights and may contact the Belgian Consumer Mediation Service.